El Rancho Mexican Grill & Bar

Reviews about El Rancho Mexican Grill & Bar

• 1 / 5

  By Mark Finkelstein
  This has been our neigborhood go-to place when we want something close for the last six or seven years since it's been open. We live in the neighborhood 4 blocks away. Are there myself, my wife or one of my kids picks us up dinner from there a couple of times a month for convenience. The food is usually decent, but they do have their on and off nights. Most of our orders are to go. Over the last 3 months 5 out of 7 of them have not been right . From missing red sauce to getting the order wrong, it's been across the board. I don't usually hold any grudges and when I called the restaurant, the manager assured me when I come back next time they'll buy me a meal and took my name. I said great. I went in about two weeks later to pick up dinner for the family. When I had mentioned what I have been told the manager that evening , he looked at me like I was crazy. Didn't ask for my name didn't ask for any details didn't even apologize. Just immediately said I don't know anything about that and I can't help you. I had four meals that I was purchasing. How hard would it have been to say really, sir let me take care of ONE of those for you.... I was too hungry to walk out. But that was your last meal out of my pocket.
  
  The embarrassing feeling, like I was trying to take him for something will preclude me from ever going into that restaurant again. I make enough money to pay for my food. But I want you to think about next time, when a customer complains, what not doing the right thing will cost you. in this case it's about $2,500 a year. GOOD JOB .
  
  I just picked up dinner from another Mexican restaurant . inconvenienced myself going much further away. My anger is what prompted me to get on and do this review now, which I have been wanting to do for the last few weeks .
  
  You won't be getting the couple hundred dollars a month I was spending for my family to eat at your restaurant any longer..
  February 04, 2017
• 1 / 5

  By Paula Rangel
  The nachos were gross one bite seriously smelled and taste like Alpo dog food... ugh do not recommend this place not even a one star
  December 12, 2016
• 1 / 5

  By Christopher Savoy
  Terrible attitudes! I usually never write reviews but I felt extremely alienated by the way I was handled by the store manager. I actually walked in to speak to him about our new business that opened in the area and I only wanted to invite him and his employees in free and possibly cross market. Being a general manager myself, I would've thought he may have been courteous enough to listen but the amount of disrespect that was projected towards me was enough to realize why the restaurant only had two people in there at the time. The manager actually winked his eye at me after basically telling me off saying "I would never step foot into your establishment" I never tried the food so I can't speak on that but I can say that the service deserves 0 stars! I wouldn't spend money there to be disrespected.
  August 04, 2016
• 5 / 5

  By Juan Delgadillo
  First time here, came to Houston from Austin. Food was delicious had the asada plate , wow very juicy. You need to try this place great food and great service . Will definitely recommend.
  June 23, 2016